In order for All Creatures Pet Sitting to provide the best possible service for you, your pets and all our clients, the following applies.
PETS
It is imperative that all pets be up-to-date on vaccinations and proof of same submitted at time of contract signing. All Creatures cannot provide service for aggressive animals, those with a history of biting, or pets whose vaccinations are not current. This is for the safety of the pet sitter. All pets must wear identification tags while in our care. All Creatures welcomes disabled pets and/or those needing extra special care.
RESERVATIONS
All reservations must be made either through the web site or by telephone. Please do not contact your pet sitter directly as they cannot make reservations. Please book as far ahead as possible to ensure we can provide service on the dates requested, especially for nationally recognized holidays.
BEFORE YOU LEAVE
Please leave a note for your pet sitter with specific instructions related to the current visit. While we have the instructions in our files from the original consultation, things may have changed slightly from the previous visit. Please advise us if there are alarm code or key changes before you leave. Make sure we have up-to-date emergency contact info in the case we are unable to get into your home, or there are questions or issues that arise while you are away. Please leave medications, special treats, poopie or cat litter disposal bags where we can easily see them.
BACK-UP SITTER
In the event of injury or illness of your assigned pet sitter, another All Creatures staff sitter will be assigned. It is All Creatures policy to ensure that your pets and home are never left unattended.
PAYMENT
Your first service payment is due at time of consultation. Payment for subsequent services id due on the first day of service. If you prefer to pay in advance, please call our office. Checks should be made out to All Creatures, for your sitter to pick up on our first visit to your home. We also accept all major credit cards. Reservations for holidays or for any period of time over two weeks must be paid in full at time of booking.
CANCELLATIONS
All Creatures Pet Sitting does not currently charge for cancellations for non-holiday weeks/week-ends.
HOLIDAY CANCELLATIONS
Holiday cancellations made three weeks prior to first visit are refunded in full. Holiday cancellations made two weeks prior to first visit are 50% refundable for entire schedule. Holiday cancellations made one week prior to first visit are 25% refundable for entire schedule. Holiday cancellations made less than one week's notice are non-refundable.
JOB SHARING
All Creatures does not recommend job sharing. Our insurance and bonding policies cover All Creatures employees only. While we understand the financial benefit of having friends and family share the visits it is stressful to both the pets and the pet sitters. All requests must be discussed with the owner of All Creatures directly and may require a waiver of insurance and bonding protection provided by All Creatures.
KEYS
All clients are required a working set of keys at contract signing.